Wednesday, June 14, 2006

你讲么啊?


Last weekend i lost my mobile when i boarded the crowded train. I am not sure how it happens but i am sure i lost it in the train. I thought i was lucky because i am using the prepaid card so dont mind the hazzle to terminate the line and that sort of stuff. But suddenly i remember i did register all my details on line as support to the government's prepaid user registration campaign. The registration is seen necessary due to increase in crime rate and criminal can easily escape without the authority tracing them even after misused the prepaid mobile phone. I started worry about "the somebody" that took my phone will do some illegal stuff with it then i call the service provider customer service line and they told me there arent any procedure to terminate prepaid mobile no, then i went to the provider office to clarify and they told me the same thing. They even said, there is nothing you can do, just wait for 100 days then the line will be terminated automatically. I explain to them my concern and what they can tell me is that , if you wanna complain call the Ministry of Energy and Communication. Huh??你讲么啊?I then called the Ministry and explained my dissatisfaction, Why did the government request us to register but there is no reverse procedure to protect us as a consumer? The authority was very helpful to my surprise, within 2 minute i sent out the email, a reply came back and said " your comment noted". But how serious my comment was noted... wait and see

2 comments:

烏啄啄 said...

u still haven't go n make police report ar??? ur report 2 Ministry of Energy & Communication is only DISSATISFACTION of SERVICES by some telco... but not secure ur profile if being mis-used by bad ppl leh...

Chi Hua Hua said...

2morow i go la. today i got reply frm ministry, answer is go lodge report first we are studying ur case haha